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Terms & Conditions

Terms and Conditions

 

  1.   General Information

 

These Terms and Conditions apply to all purchases made on Seronera (“we”, “us”, “our”), a Webshop operated per the laws of the European Union. By using this website or placing an order, you agree to be bound by these Terms and Conditions.

 

Company Name: Seronera Crocodile Farm (Pty) Ltd

Registered Address: Hazyview, Mpumalanga, South Africa, 1242

VAT Number: 4370172936

Email: admin@seronera.co.za

Phone: +27 69 139 7542

 

  1.   Products

 

We specialize in handcrafted crocodile leather goods. All products are made using ethically sourced leather in accordance with CITES (the Convention on International Trade in Endangered Species of Wild Fauna and Flora) regulations. Each item is unique and may show natural variations.

 

  1.   Pricing and Payment

 

All prices are listed in Euros and include VAT where applicable. Shipping costs will be added at checkout. We accept secure payments via Visa, Mastercard, PayPal, etc.

 

  1.   Order Process

 

After placing an order, you will receive an order confirmation email. This does not constitute acceptance of your order. A contract is formed once your order is shipped and you receive a shipping confirmation.

 

  1.   Shipping and Delivery

 

We ship across Europe and selected international locations. Delivery times vary based on destination and are estimates only. We are not responsible for customs delays or import fees in your country.

 

  1.   Right of Withdrawal (EU Customers)

 

If you are an EU consumer, you have the right to withdraw from your purchase within 14 days of receiving your order without giving any reason. See our Return Policy below for more details.

 

  1.   Warranty and Faulty Goods

 

In accordance with EU law, you are entitled to a minimum 2-year warranty on faulty products. If you receive an item that is defective or not as described, please contact us immediately to arrange a replacement or refund.

 

  1.   Limitation of Liability

 

We are not liable for any indirect or consequential losses. Our liability is limited to the value of the goods purchased.

 

  1.   Privacy

 

Your personal data will be handled in accordance with our Privacy Policy and EU GDPR regulations.

 

  1.   Governing Law

 

These terms are governed by the laws of [Your Country within the EU]. Any disputes will be resolved in the courts of [Your Country].